Privacy Policy

Fay’s Studio

Tel: +44 (0) 7817 412086
Email: mail@faysstudio.com
Address: 57 Waverley Walk, Lichfield, Staffordshire. WS14 9EU.

Privacy Policy

Fay’s Studio understands your privacy is extremely important and how your personal data is used. We take very seriously the information you provide us and will only use the personal data in the ways described here.

Fay's Studio collects information about you in order to provide you with the goods and services you have requested from us, to comply with our contractual obligations and notify you of any changes to our services.

Information collected

We will be collecting the following information regarding the customer.

  • Business name
  • Business address
  • Phone number
  • Email address
  • Contact name if given
  • IP Address
  • Product order information

We will also keep previous order information on record.

How the Information is collected

The information will be collected by receiving orders direct to Fay’s Studio via trade shows, trade website, email or telephone. Information will also be collected by placing orders with our sales agents.

How we use the information

The information we collect will allow us to fulfill any orders you have placed, update you on the delivery information of your order if required and assist with any future queries you may have. We will also store the information to keep a history of previous orders.

We will use courier companies to deliver your orders and only the relevant information will be provided to them for this purpose.

Fay’s Studio will not share your information for marketing purposes with any other companies.

Any payments made via the website are through third party company PayPal, we recommend that you read their privacy policies to understand how your information is used. We do not have access to the information you provide to these companies.

Any payments made direct with Fay’s Studio are processed through WorldPay, the information you provide is not stored by Fay’s Studio. Please read the WorldPay privacy policy to make sure you are aware of how they use your information.

Other Websites

Our website contains links to other sites and we recommend you check their privacy policies as this policy only applies to this website.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, however, some of our website features may not function as a result.

Newsletters

We may send newsletters to you if you have registered to receive them. You may remove yourself from the mailing list by unsubscribing at the bottom of the newsletter sent or in your account settings.

Access to your personal data

You can contact us at any time to request what personal data we store on you and ask for a copy of it. All data information can be rectified or erased on the request by telephone, email, in person or by logging onto your account.

Complaints

Any complaint that you may have can be lodged to the director by using the contact details mentioned above.

Privacy Policy changes

We may change this Privacy Notice from time to time. This may be necessary if there is a change in laws, or if we change our business in a way that affects personal data protection.